Privacy & Data Policy

Your privacy matters to us.

HappyJack is built around trust, professionalism and respect. This Privacy & Data Policy explains what information we collect, why we collect it and how we use it when you use the HappyJack website, member platform and related services.

HappyJack is committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

By creating an account or using HappyJack, you agree to the practices described in this policy.

HappyJack is a private membership platform for creative professionals including photographers, models, makeup artists and hair stylists.

Throughout this policy, "HappyJack", "we", "our" or "us" refers to the operator of the HappyJack platform. "Member" or "you" refers to anyone using the platform.

If you have any questions regarding this policy you can contact:

Depending on how you use HappyJack, we may collect the following information.

Account Information

When you register we may collect your full name, email address, password (encrypted), profession, location, date joined, membership type and membership status.

Profile Information

Information you choose to provide including your biography, profile photograph, portfolio images, videos, portfolio website, social media links, experience, creative interests, availability, professional specialisms and travel preferences.

Only information you choose to make public will appear on your member profile.

Membership Information

If you purchase a membership we record your membership plan, monthly or annual subscription, renewal dates, payment status and membership history.

Messages

If you use private messaging we store messages sent, messages received, images shared within messages, date and time of messages, delivery status and read status.

Messages are private between participating members. However, messages may be reviewed where a member reports abuse, illegal activity is suspected, or we are legally required to do so.

Community Activity

We record activity such as comments, appreciations (likes), reports, profile updates, login history and notification preferences.

Technical Information

We automatically collect technical information including your IP address, browser type, device information, operating system, time zone, login dates, pages visited and referral source. This helps us improve platform performance and security.

HappyJack uses cookies and similar technologies. These help us keep you logged in, remember your preferences, improve performance, understand how members use the platform, measure website performance and protect against fraud.

Our separate Cookie Policy explains this in more detail.

We use your information to:

• —Create your account
• —Review membership applications
• —Verify your identity
• —Display your profile
• —Provide messaging
• —Process subscriptions
• —Send important account emails
• —Provide customer support
• —Prevent fraud
• —Improve our platform
• —Moderate community content
• —Comply with legal obligations

Under UK GDPR we rely on one or more of the following legal bases.

Contract

To provide your membership and platform access. This includes creating your account, managing subscriptions, processing payments and delivering messaging services.

Legitimate Interests

To improve and protect HappyJack. This includes fraud prevention, security monitoring, platform improvements, community moderation and analytics.

Consent

Where required we ask for your consent before sending marketing emails, using optional cookies or processing optional information. You may withdraw consent at any time.

Legal Obligations

Where required by law we may process information to prevent crime, comply with court orders, respond to lawful requests and meet tax and accounting obligations.

We never sell your personal data. We only share information where necessary. This may include trusted service providers:

• —Stripe: Used to process subscriptions and payments securely. We do not receive or store your payment card details.
• —Resend: Used to send account emails, membership updates, password resets and notifications.
• —Website Hosting: Your data may be securely hosted by our website infrastructure providers.
• —Analytics Providers: Anonymous analytics may be collected to improve the platform.
• —Legal Authorities: Where legally required.

Some information is intended to be public within the HappyJack community. Depending on your privacy settings this may include your name, profile photograph, profession, biography, portfolio, creative interests, portfolio images and public comments.

You control much of your profile visibility through your account settings.

Private messages are only visible to conversation participants. HappyJack does not routinely monitor private conversations.

However we reserve the right to investigate messages where abuse is reported, illegal activity is suspected, platform security is threatened, or required by law.

Members communicate and arrange collaborations independently. HappyJack does not supervise or monitor meetings between members.

Any decision to communicate, collaborate or meet another member is made entirely at your own discretion. Please visit our Member Safety page for guidance.

We take security seriously. Measures include:

• —Secure encrypted connections (HTTPS)
• —Password encryption
• —Secure authentication
• —Role-based admin permissions
• —Secure cloud infrastructure
• —Activity monitoring
• —Regular software updates

No internet service can ever be guaranteed to be completely secure.

We only keep personal information for as long as necessary. Typical retention periods include:

Under UK GDPR you have the right to access your data, correct inaccurate information, request deletion, restrict processing, object to processing, request data portability, withdraw consent and lodge a complaint with the Information Commissioner's Office (ICO).

Requests should be sent to hello@happyjack.club.

You may request deletion of your account at any time. Deleting your account will remove your public profile, remove access to the platform, cancel your membership (where applicable) and remove personal information where legally permitted.

Some information may be retained where required for legal obligations, fraud prevention, financial records or ongoing disputes.

HappyJack is intended for adults. Members must be at least 18 years old. We do not knowingly collect personal information from children. Accounts found to belong to anyone under 18 may be removed.

Some trusted providers may process information outside the United Kingdom. Where this occurs we ensure appropriate safeguards are in place in accordance with UK GDPR.

If you choose to receive marketing updates we may send product news, feature updates, community announcements, events and platform improvements.

You may unsubscribe at any time using the unsubscribe link or your account settings. Important membership and account emails cannot be unsubscribed from while your account remains active.

We may update this Privacy & Data Policy from time to time. Where changes are significant we will notify members through email, platform notifications and website announcements.

The latest version will always be available through the HappyJack Trust Centre.

For privacy enquiries, GDPR requests or questions regarding this policy, please contact:

HappyJack is committed to protecting your privacy. We collect only the information needed to provide a secure, professional membership platform. We never sell your personal information, we use trusted providers for payments and email delivery, and we give you control over your data wherever possible.